✅ FREQUENTLY ASKED QUESTIONS

❓ 1. Where do you deliver to?

We provide same-day, rush, and on-demand courier services throughout:

Massachusetts

Boston, Cambridge, Quincy, Waltham, Newton, Brookline, Somerville, Medford, Everett, Watertown, Lynn, Worcester, Springfield, and more.

New England

  • Rhode Island (Providence, Warwick)
  • Connecticut (Hartford, New Haven, Stamford)
  • New Hampshire (Manchester, Nashua)
  • Maine (Portland, Augusta)
  • Vermont (Burlington, Montpelier)

We also support extended same-day routes to New York, Albany, and Philadelphia for time-critical deliveries.

We can pick up from any location in Greater Boston and throughout Massachusetts, including:

  • Homes, apartments, residential buildings
  • Offices, coworking spaces, corporations
  • Hospitals, clinics, labs, pharmacies
  • Warehouses, factories, distribution centers
  • Retail stores, malls, supermarkets
  • Airports (Boston Logan Airport pickups available)

If the location is accessible, we can pick up from it — 24/7/365.

Our couriers handle almost every type of item, including:

Documents & Business Materials

Contracts, filings, financial records, blueprints, permits, keys, IDs.

Medical & Biotech

Lab samples, STAT specimens, medical devices, pharmaceuticals, equipment.

Office & Corporate

Laptops, electronics, supplies, badge kits, marketing materials.

Retail & Personal Items

Packages, clothing, forgotten items, purchases, returns.

Industrial & Manufacturing

Parts, prototypes, machine components, tools.

If you’re unsure about an item, contact us—we’ll confirm immediately.

Yes.
We offer pre-scheduled and recurring deliveries, including:

  • Daily pickups
  • Weekly or monthly scheduled routes
  • Multi-stop delivery plans
  • Multi-location distribution
  • Pre-booked courier routes for businesses

This service is perfect for labs, hospitals, law firms, accounting offices, manufacturers, and companies with ongoing logistics needs.

Every delivery is insured and handled by professional, background-checked drivers.

In the rare event of damage or loss:

  • We initiate an internal investigation immediately.
  • You receive full assistance from our dispatch team.
  • Insurance coverage applies according to your service level.
  • A replacement delivery can be dispatched immediately if needed.

Your shipment is protected from pickup to delivery.

❓ 6. I purchased something while on vacation, and it won’t arrive for another 3 weeks. Can you pick it up and deliver it to my home?

Yes!
If your order arrives at a store, warehouse, or pickup location before you return, we can:

  • Pick it up on your behalf
  • Sign for it if required
  • Deliver it to your home, office, or any location you specify
  • Provide real-time tracking and delivery confirmation

This is a common service request — especially for last-minute travel purchases.

Yes — we operate 24 hours a day, 7 days a week, 365 days a year, including nights, weekends, and holidays.

Emergency deliveries are always available.

In most Boston-area locations, pickup happens within:

⏱️ 30–60 minutes

for Rush / STAT / On-Demand services.

For outer cities, arrival time varies depending on distance.

Yes.
All couriers are equipped with GPS tracking, giving you instant visibility:

  • Pickup confirmed
  • En route
  • Delivered with timestamp and digital signature

Immediately after delivery you receive:

  • Digital signature
  • Timestamp
  • Receiver name
  • Location confirmation
  • Notes or photos (if required)

POD can be sent via email or uploaded automatically to your account.

❓ 11. Do you handle medical or lab specimens?

Yes.
We provide full medical courier services:

  • STAT samples
  • Blood & urine specimens
  • Tissue samples
  • Lab supplies
  • Temperature-controlled items
  • HIPAA-compliant handling

Drivers can be assigned exclusively to medical routes if needed.

Yes — we support:

  • Credit/debit cards
  • Business accounts
  • Online invoicing
  • Recurring billing for corporate clients

Yes — including:

  • Cargo imports/exports
  • NFO (Next Flight Out)
  • Counter-to-counter delivery
  • Lost luggage pickup
  • Airline/airport vendor deliveries

Yes.
We have cars, SUVs, cargo vans, and box trucks for:

  • Heavy boxes
  • Large equipment
  • Palletized freight
  • Industrial parts

If you’re unsure whether your item qualifies, send us a quick photo and weight.

We serve both:

  • Individuals
  • Small businesses
  • Corporations
  • Hospitals
  • Government offices
  • Universities
  • Labs
  • Manufacturers

Everyone can use our same-day courier service.

❓ 16. Can I cancel or change my order?

Yes.
You can cancel or modify your order before the driver begins pickup.
Once the courier is en route, fees may apply depending on distance traveled.

Yes — corporate clients benefit from:

  • Contract pricing
  • Volume discounts
  • Dedicated driver programs
  • Custom logistics solutions

Yes.
We offer multi-stop optimized routes for:

  • Office supply distribution
  • Lab specimen pickups
  • Retail transfers
  • Inter-office document routes
  • Multi-location businesses

We cannot transport:

  • Illegal substances
  • Weapons
  • Hazardous materials requiring special certification
  • Live animals (unless pre-approved small pets with carrier)
  • Unsecured liquids or unsealed medical samples

For borderline cases, ask dispatch.

Yes — we provide Same Day Trucking (LTL) for:

  • Pallets
  • Crates
  • Oversized freight
  • Dock-to-dock deliveries
  • Urgent manufacturing shipments

Everyone can use our same-day courier service.

Why Choose Boston Courier Inc.?

– The Trusted Same-Day Delivery Partner in New England

Boston Courier Inc. stands out in Boston and the entire New England region due to:

✔ Fastest response time (20–45 min pickup)
✔ Experienced, background-checked couriers
✔ Legal, medical, commercial, and residential deliveries
✔ 24/7 operations
✔ Real-time tracking and proof of delivery
✔ Coverage across MA, RI, NH, ME, VT, CT, and New York routes