Boston Courier FAQ | Same-Day, Medical & Legal Delivery Questions

✅ FREQUENTLY ASKED QUESTIONS

❓ 1. Where do you deliver to?

We provide same-day, rush, and on-demand courier services throughout:

Massachusetts

Boston, Cambridge, Quincy, Waltham, Newton, Brookline, Somerville, Medford, Everett, Watertown, Lynn, Worcester, Springfield, and more.

New England

Rhode Island (Providence, Warwick)
Connecticut (Hartford, New Haven, Stamford)
New Hampshire (Manchester, Nashua)
Maine (Portland, Augusta)
Vermont (Burlington, Montpelier)

We also support extended same-day routes to New York, Albany, and Philadelphia for time-critical deliveries.

❓ 2. Where can you pick up from?

We can pick up from any location in Greater Boston and throughout Massachusetts, including:

Homes, apartments, residential buildings
Offices, coworking spaces, corporations
Hospitals, clinics, labs, pharmacies
Warehouses, factories, distribution centers
Retail stores, malls, supermarkets
Airports (Boston Logan Airport pickups available)

If the location is accessible, we can pick up from it — 24/7/365.

❓ 3. What types of items can you pick up and deliver?

Our couriers handle almost every type of item, including:

Documents & Business Materials

Contracts, filings, financial records, blueprints, permits, keys, IDs.

Medical & Biotech

Lab samples, STAT specimens, medical devices, pharmaceuticals, equipment.

Office & Corporate

Laptops, electronics, supplies, badge kits, marketing materials.

Retail & Personal Items

Packages, clothing, forgotten items, purchases, returns.

Industrial & Manufacturing

Parts, prototypes, machine components, tools.

If you’re unsure about an item, contact us—we’ll confirm immediately.

❓ 4. Can I schedule delivery in advance for multiple dates and locations?

Yes.
We offer pre-scheduled and recurring deliveries, including:

Daily pickups
Weekly or monthly scheduled routes
Multi-stop delivery plans
Multi-location distribution
Pre-booked courier routes for businesses

This service is perfect for labs, hospitals, law firms, accounting offices, manufacturers, and companies with ongoing logistics needs.

❓ 5. What happens if my items are damaged/lost/stolen during delivery?

Every delivery is insured and handled by professional, background-checked drivers.

In the rare event of damage or loss:

We initiate an internal investigation immediately.
You receive full assistance from our dispatch team.
Insurance coverage applies according to your service level.
A replacement delivery can be dispatched immediately if needed.

Your shipment is protected from pickup to delivery.

❓ 6. I purchased something while on vacation, and it won’t arrive for another 3 weeks. Can you pick it up and deliver it to my home?

Yes!
If your order arrives at a store, warehouse, or pickup location before you return, we can:

Pick it up on your behalf
Sign for it if required
Deliver it to your home, office, or any location you specify
Provide real-time tracking and delivery confirmation

This is a common service request — especially for last-minute travel purchases.

❓ 7. Do you offer 24/7 courier service?

Yes — we operate 24 hours a day, 7 days a week, 365 days a year, including nights, weekends, and holidays.

Emergency deliveries are always available.

❓ 8. How fast can you pick up?

In most Boston-area locations, pickup happens within:

⏱️ 30–60 minutes

for Rush / STAT / On-Demand services.

For outer cities, arrival time varies depending on distance.

❓ 9. Do you offer real-time tracking?

Yes.
All couriers are equipped with GPS tracking, giving you instant visibility:

Pickup confirmed
En route
Delivered with timestamp and digital signature

❓ 10. How will I receive Proof of Delivery (POD)?

Immediately after delivery you receive:

Digital signature
Timestamp
Receiver name
Location confirmation
Notes or photos (if required)

POD can be sent via email or uploaded automatically to your account.

❓ 11. Do you handle medical or lab specimens?

Yes.
We provide full medical courier services:

STAT samples
Blood & urine specimens
Tissue samples
Lab supplies
Temperature-controlled items
HIPAA-compliant handling

Drivers can be assigned exclusively to medical routes if needed.

❓ 12. Can I pay online?

Yes — we support:

Credit/debit cards
Business accounts
Online invoicing
Recurring billing for corporate clients

❓ 13. Do you provide airport courier service (Logan Airport)?

Yes — including:

Cargo imports/exports
NFO (Next Flight Out)
Counter-to-counter delivery
Lost luggage pickup
Airline/airport vendor deliveries

❓ 14. Do you support bulky or heavy items?

Yes.
We have cars, SUVs, cargo vans, and box trucks for:

Heavy boxes
Large equipment
Palletized freight
Industrial parts

If you’re unsure whether your item qualifies, send us a quick photo and weight.

❓ 15. Do you serve individuals or only businesses?

We serve both:

Individuals
Small businesses
Corporations
Hospitals
Government offices
Universities
Labs
Manufacturers

Everyone can use our same-day courier service.

❓ 16. Can I cancel or change my order?

Yes.
You can cancel or modify your order before the driver begins pickup.
Once the courier is en route, fees may apply depending on distance traveled.

❓ 17. Do you offer discounted rates for regular clients?

Yes — corporate clients benefit from:

Contract pricing
Volume discounts
Dedicated driver programs
Custom logistics solutions

❓ 18. Can you deliver to multiple stops in one run?

Yes.
We offer multi-stop optimized routes for:

Office supply distribution
Lab specimen pickups
Retail transfers
Inter-office document routes
Multi-location businesses

❓ 19. What items are prohibited?

We cannot transport:

Illegal substances
Weapons
Hazardous materials requiring special certification
Live animals (unless pre-approved small pets with carrier)
Unsecured liquids or unsealed medical samples

For borderline cases, ask dispatch.

❓ 20. Do you offer same-day freight or LTL?

Yes — we provide Same Day Trucking (LTL) for:

Pallets
Crates
Oversized freight
Dock-to-dock deliveries
Urgent manufacturing shipments